Help & FAQ

           Chatango or PPN Chatbox is a complete third-party application from chatango.com and is not associated with PinoyPride.Net at all. PinoyPride.Net is using Chatango as a medium type of Chatbox due to its flexibility and light usage of computer resources. That means it is a very simple type of chat client, where people around the world can meet online and chat. It is not the same as other chat clients that uses a lot of computer resources and may cause harmful effect to your computer if you have a slow or old computer. For more information about PPN Chatbox or Chatango please visit Chatango.com

           Both PPN and Chatango doesn't allow animated GIFs to be uploaded as your Profile Picture. Please try uploading a non-animated GIF, JPG, BMP, or PNG file instead.

           There are a few possible reasons for this. First of all, you need to have the latest flash player and latest web browser to use the full functionality of PPN. To download the latest flash player click here. To download the latest Mozilla FireFox click here. To download the latest Internet Explorer click here. If you cannot access PPN at home or at work, it is either your network at work is on firewall and does not allow you to visit other website's other than work related website. Another reason is when a PPN Staff caught you trying to hack or showing a sign of stupidity, PPN Staff has all the rights to ban your IP Address in the server level.

           If you are having issue using Chatango, please refer here for more information about chatango. If you think you already have visited and understood how Chatango works and still not able to chat, it might be because you got banned by one of PPN Staff. Please understand that each message that appears on PPN Chatbox is shown to more than 150 countries around the world. We strictly moderate the Chatbox to the highest level and is only for friendly and nice people.
PPN does not allow improper netiquette such as Racism, Immaturity, Obscene language, and posting of other website's URL without permission.

           This is not PPN's fault. This is completely on your computer or internet's upload speed. Please remember that download speed is different with upload speed. For example: Comcast High Speed Internet has a 3mbps download speed and 768kbps upload speed.

           This occurs when you have too many browsers opened and browsing multiple heavy file transfer website like video website while uploading a video. The most common reason for this is that you are over using your computer resources and scripts are conflicting.

           Channels are the different category or genres your video belong to. This is to simplify the order of multiple videos and will also help users how or where to watch different videos.

           The first possible reason is that we are currently doing maintenance. Second possible reason is that you are not allowed to watch the video due to the owner's request. Third possible reason is that there is a network lag from your Internet Service Provider (ISP) to our datacenter.

           This is because of your internet download speed and your location is way too far from our datacenter. If you are experiencing this problem, you may want to click play and then pause, wait until the video is loaded. If the video is fully loaded or half way loaded you can click play again and watch continuous video.

           This is completely not allowed in PPN and is stated in our Term of Service and Privacy Policy. Some users have been able to work around this issue by uploading a different title and a not so obvious video thumbs. If you are watching obscene or copyrighted materials, please report them immediately to abuse@pinoypride.net and include the video URL and uploader information. You may also need to include the copyrights documentation to further authenticate the issue.

           We are aware of this issue and we are currently giving "ONE" warning and then we will be removing either of the parties involved. Thanks for your patience, PPN staff are working hard to keep the ChatBox clean and a friendly environment

           If the site's not allowing you to comment on a video, it may be because you're attempting to enter HTML, a URL, or special characters. Please keep in mind that PPN doesn't allow any of those within comments. It's also possible that you've been blocked from commenting on that video or that the user has set their comments to appear once they've approved them.